Return and Refund Policy

To start your return online, please email us at hello@sateyr.com

Our policy lasts 7 days. If 7 days have gone by after delivery, unfortunately, we can’t offer you a refund or exchange.

We will issue you a replacement or refund if your order arrives damaged or broken. If you purchase route package protection which also covers lost items

Return Processing Time:

Returns typically take 2-3 weeks to receive and process.
Once we receive your return, we will process the refund, or replacement, or issue a gift certificate, depending on your desired refund method.

Please note:

Returns that our return center does not receive after 15 days of creating the return label are automatically closed in our system. Please contact us at hello@sateyr.com if your return has not been shipped or processed by the return center after 15 days of creating your return label.

Refunds:

Refunds can only be issued to the purchaser’s original payment method or as a gift certificate.
Issued refunds may take 3-5 business days to post to your payment account.
Issued email gift certificates may take 48 hours to arrive in your inbox and post mail gift certificates usually deliver within 2-6 business days.
Refunds are issued only for returned items and do not include the cost of shipping.

Ineligible Returns:

We regret that: All Custom / Handmade / Dropship orders are final once submitted with no exceptions.
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Gift cards
Downloadable software products
Some health and personal care items
Return refunds can be issued back to the original PayPal transaction within 30 days of the purchase. If the PayPal transaction has exceeded 12 months, a check will be issued to the purchaser.
If the original payment card has been canceled, expired, or was closed, a check will be issued to the purchaser.
If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.